BIRTHDAY CIRQUE · CUSTOMER INFORMATION

Returns & Cancellations

This policy must be reviewed and completed to reflect your actual business operations and UK consumer law before launch.

Made-to-order and perishable products

Because cakes and food products may be made to order or perishable, cancellation and refund rights can depend on the circumstances and applicable law. Do not assume all orders are non-refundable.

Problems with an order

If an item is incorrect, damaged or does not match the confirmed order, contact us promptly at mail@birthdaycirque.uk with your order details and a description of the issue.

Cancellations

Ask us as soon as possible if you need to cancel or amend an order. We will confirm whether the change is possible and explain any applicable charges or refund.